Terms & Conditions


Once you enroll in theWelcome to the web site of Public Power, LLC (“Public Power”). Public Power respects the privacy of individuals who use our web site. This Privacy Policy explains our online information practices and is designed to assist you in making informed decisions while using our web site. Please note that by visiting the Public Power web site, you consent to the practices described below and agree to comply with and be bound by the following Privacy Policy. Please read the Public Power Privacy Policy carefully and in its entirety. Please be aware that the privacy policy referenced at the bottom of the Web page governs the collection of information on that page.

Information Collection and Usage

Public Power is committed to protecting your personal information as you use our website. Public Power does not collect personally identifiable information from anyone unless such information is provided to us voluntarily and knowingly except as otherwise provided in this Policy. We only collect personal information for specific purposes, including providing you with retail energy services. We will not sell or make available your personal information to unaffiliated companies for commercial purposes unrelated to the business of Public Power. However, we may use this information to inform you of goods or services that may interest you. Public Power will not disclose any information about you to unaffiliated companies or organizations without your consent except as disclosed to you in this Policy, unless: (a) we are required to do so by law; (b) we believe it necessary to respond to an inquiry or provide you with a requested service; (c) it is necessary to make good on our Terms of Service Agreement we have entered into with you; or (d) to protect the rights, property or personal safety of any other person, including another Public Power Customer or any member of the public.

Public Power and its affiliates recognize that by utilizing our website you are placing trust in us. We thank you. Let us assure you that we will take precautions to protect your information. In order to operate the website and deliver retail energy service we may share your personal information with a service partner under strict conditions. We will not otherwise disclose your personal information to other companies without your explicit consent.

You are not required to register or provide information to us in order to view a large majority of our site. However, to obtain services from Public Power or to access portions of our website, including, but not limited to, services provided by Public Power, you may be asked to provide personal information. We use your information to personalize your web experience or to provide you with requested services. Public Power will only use your information strictly in accordance with this Policy.

How We Protect Your Information

We maintain reasonable physical, electronic and procedural safeguards to restrict access to your personally identifiable information to employees and personnel who need to know such information in order to operate, develop or improve our services. Any such personal information is transferred to our servers. Electronic safeguards include technology such as firewalls and Secure Sockets Layers (SSL) to protect and encrypt certain sensitive transmissions of information. However, you should keep in mind that this website is run on software, hardware, and networks, any component of which may, from time to time, require maintenance, experience problems or breaches of security. You are solely responsible for maintaining the confidentiality of any username and/or password and are responsible for any unauthorized use.

Children's Privacy

Our website contains educational energy-related information that may be of interest to children. Public Power does not seek to gather personal information online from or about children under the age of 18. Public Power encourages all children and young teens to ask their parents for authorization before providing any information about themselves or their household to anyone over the Internet.

Data Collection

Public Power may use "cookie" technology on our website. "Cookies" are small text files a website can use to recognize repeat users, facilitate the user's access to and use of the site and to track behavior of the web pages you visit, among other uses. Our website may automatically collect Cookies and other information, including, but not limited to, your domain name, and Public Power may compile aggregate data for statistical purposes to improve our content of our website or to better administer the web pages available on the Public Power website.

When and if Public Power requests an email address from you, you will be given the opportunity to indicate whether or not you wish to receive future email solicitations from us. Regardless, from time to time we may send you emails for other reasons, including, but not limited to servicing your energy account with us.

Privacy Questions

This website is owned and operated by Public Power. This Privacy Policy is to provide you with assurance and explain Public Power' policy to ensure your personal information is protected and properly used. If you have questions about this Policy, please contact us at 1-888-354-4415, 8:30 am to 6:30 pm, Eastern Standard Time.

Public Power, LLC
P.O. Box 660823
Dallas, TX 75266-0823

If you would like to know what information Public Power retains or if you wish to have Public Power change your information because it is out of date or inaccurate, please contact us at 1-888-354-4415, 8:30 am to 6:30 pm, Eastern Standard Time and we will modify your record accordingly.

Changes to Our Privacy Policy

Public Power reserves the right to change this Privacy Policy and its e-mail practices at any time. If we decide to make material changes to our policy regarding privacy and/or e-mail practices, we will notify you here, on our mobile Web site home page and on our Web site home page prior to the changes taking effect, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. When an update is made, the date at the top of this page changes to reflect the date new content was posted. You may want to visit this Web site and mobile Web site periodically to review the current Privacy Policy. Use of our Web site and mobile Web site after the posting of a revised privacy policy constitutes your agreement with the revised policy. This Privacy Policy is not intended to and does not create any contractual or legal rights in or on behalf of any party. Use of this website and mobile Web site after the posting of a revised Privacy Statement constitutes your acceptance of our privacy practices.

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